ENGINEERED DIATOM PANEL FOR WALL CEILING FLOORING AND CABINET

Cancellation

We accept order cancellation before the product is reviewed or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already produced or shipped out.

 

Returns

If it is because we do not produce according to the customer's design gerber file or remarks, or the production quality does not meet the customer's requirements for advance remarks, we accept returns or refunds,and then customers have the right to apply for a return within 14 days after the receipt of the product.

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Sales@yiku-diatompanel.com.

 

Please contact our Customer service at Sales@yiku-diatompanel.com to get the return address.

Delivery

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. The time frame of an order delivery is divided into two parts: •Processing time: 48 Hours after payment Received •Shipping time: According to logistics methods, item weight, country, calculate shipping cost and shipping time.You can use the online quote to choose the logistics method to get the shipping cost. YIKU offers flexible shipping methods for our customers. You may choose from one of the methods below for your samples.

 

1. DHL

DHL offers international express services in over 220 countries.

DHL partners with YIKU and offers very competitive rates to customers of YIKU.

It normally takes 3-7 business days for the package to be delivered around the world.

DHL Pickup schedule : 12:00 and 18:00~18:30 (UTC+8). Twice every single day but Sunday or holidays.dhl

2. UPS

UPS gets the facts and figures about the world's largest package delivery company and one of the leading global providers of specialized transportation and logistics services.

It normally takes 3-7 business days to deliver a package to most of the addresses in the world.

3. TNT

TNT has 56,000 employees in 61 countries.

It takes 4-9 business days to deliver the packages into the hands

of our customers.

4. EMS

EMS also offers international express services worldwide. EMS partners with USPS in the USA.

It normally takes 15-30 business days to deliver a package to most of the addresses in the world.

5. FedEx

FedEx offers delivery solutions for customers around the world.

It takes 4-7 business days to deliver the packages into the hands

of our customers.

FedEx Pickup schedule : 16:30 (UTC+8). Once every single day but Sunday or holidays.

6. Hongkong Post/China Post/CDEK/OCS

Hongkong Post is a good solution for customers who either do not have a tight schedule for the YIKU samples or need to save on the shipping.

It normally takes 15-30 business days to deliver the package.